Here are the answers to some common questions, but if you need to know more, please contact us. We will be happy to help.
Q: Are special diets catered for?
A: Century Healthcare recognises the importance of maintaining a healthy, balanced and nutritious diet to promote well being. The emphasis is on locally sourced ingredients and good home cooking. A vegetarian menu is always available, alternatives to the set menu are provided and special diets, such as gluten free, etc. are catered for.
Q: Will I have my own room?
A: Most rooms are single occupancy and there are a small number of shared rooms for residents who require this facility.
Q: Who will look after me and have they had training?
A: Our dedicated staff are headed by a matron or a manager, who has many years experience in caring for the elderly. The majority of our care staff are trained to NVQ level and this is enhanced by our own mandatory ten part training. On-going staff training, staff appraisal and supervision ensure that we provide the best possible care and attention to our residents.
Q: Will my religious beliefs be upheld?
A: Century Healthcare encourages all denominations of local clergy and faiths to visit our homes on a weekly basis, to ensure that the spiritual needs of our residents are met.
Q: Will I be able to keep my own GP?
A: All residents are actively encouraged to maintain their current GP. However if a resident is from outside the area, it would be necessary to register with a local GP of their choice. GP's make regular visits to the homes along with other professionals on request.
Q: Are there activities and outings?
A: Our dedicated activities co-ordinator organises a weekly programme of events and, in addition, arranges activities, outings and functions such as, summer fairs, Christmas parties and birthday celebrations. Regular visits in our minibus include destinations such as antique and garden centres, museums, wildlife and visitor attractions. This compliments the usual favourites such as Blackpool illuminations, Wigan Pier, Lytham Club Day, Tatton Flower Show and Chester Zoo.
Q: Will there be any extras to pay for?
A: Newspapers, magazines and toiletries etc. will incur additional cost. We can arrange for a telephone line and broadband to be installed into your room which will then be your responsibility.
Q: Is there a hairdresser, dentist, chiropodist and optician?
A: Century Healthcare arranges for hairdressers, dentists, chiropodists and opticians to visit regularly. Their costs, however, are not included in our fees.
Q: Is there a no smoking policy?
A: Our homes conform with legislation. Both smokers and non-smokers are accommodated in some of the homes.
Q: What are the visiting hours?
A: There are no restrictions on visiting.
Q: Can I go out when I want to?
A: You are free to go out whenever you wish, but in the interests of health and safety and catering, we ask you to inform a member of staff.
Q: How long can I stay?
A: You can be resident at one of our care homes for as long as we can meet your needs at that location. Regular assessment ensures that you are being cared for in an appropriate way. Any decision regarding your care will always be discussed with you before any action is taken.
Q: When do I have to get up and go to bed?
A: You can get up and go to bed whenever you please.
Q: How much do you charge?
A: Century Healthcare has a fee structure, based on the assessed needs of each individual client. The Matron or the manager will be pleased to discuss this with you at the time of your visit.